The Problem: Great People, Elastic Products

AiGroup had a deep bench of experts offering training, consultancy, and advisory services—but translating that expertise into scalable, consistent offerings was a challenge. Too often, services were bespoke, pricing was inconsistent, and outcomes varied by location, team, or interpretation. It was hard to measure quality, set expectations, or scale impact.

The Breakthrough: Packaged Services, Delivered Consistently
Cypernex (then trading as Coresoft) gave AiGroup the structure it needed to transform how it sells and delivers professional services. Instead of treating every engagement as custom, AiGroup used Cypernex to build predefined, templated service packs—modular offerings with clear scope, pricing, and deliverables.
Here’s what made the difference:

• Productized services: Consultancy, training, compliance support—each became a standardized “service pack” with fixed deliverables, pricing, and timelines.
• Prefabricated contract templates: Staff could quickly issue proposals and agreements with pre-approved scopes and service level commitments.
• Service transparency: Everyone—staff, clients, and leadership—knew what was being delivered, when, and at what quality standard.
• Improved SLAs and accountability: Built-in tools made it easy to track delivery, measure responsiveness, and ensure service levels were met across the board.
• Operational consistency: Whether a client was in Sydney or Perth, they received the same structured, high-quality experience.

Why It Works for Training and Advisory Providers

For organisations that trade in expertise—like trainers, consultants, and professional associations—this approach is a game changer. It enables you to:

• Scale your services without diluting quality
• Sell outcomes, not just hours
• Onboard new team members faster with clear service definitions
• Create pricing clarity and eliminate guesswork
• Align delivery teams with sales promises

The Result: Clarity, Confidence, and Control

AiGroup didn’t just install new tech—it built a new way of working. Staff are now equipped to confidently explain offerings, manage expectations, and deliver value without confusion or inconsistency. Customers get a clearer experience. Leadership gets real insight into performance and delivery.

“This wasn’t about software—it was about shaping how we serve,” said AiGroup’s CEO.

“Cypernex helped us turn our expertise into products. That’s how we’ve raised the bar across the organisation.”

Takeaway:

If your business delivers expertise—through training, consulting, advisory, or compliance—Cypernex gives you the tools to scale it with structure. Package your services, align your teams, and deliver value your customers can see and trust.