Case Study: Medical Alert button response system – Thompson Security case study
Industry: Construction Security & Safety
Solution Used: Cypernex Nurse Call System + Cypernex Professional Services Sales/CRM Platform
Project Year: 2021
Region: Australia
Deployment Scale: 100+ active construction sites (each 18–24 months in duration)
Overview
In 2021, Thompson Security, a leading Australian provider of time-lapse surveillance for construction firms, expanded its service offering to include medical emergency alert systems. With new regulatory pressure on construction firms to improve on-site safety compliance, Thompson Security saw an opportunity to integrate real-time emergency communication into its portfolio—without abandoning its lean operational model.
To do this, they partnered with Cypernex to deploy the Nurse Call system, an IoT-enabled emergency alert solution, and adopted the Cypernex Professional Services CRM Platform to manage sales, service, contracts, and billing across hundreds of dynamic job sites.
The Challenge
Construction projects in Australia are legally required to provide emergency response systems on sites, especially for remote, multi-storey or high-risk operations. Under Safe Work Australia regulations, employers must:
- Ensure emergency plans are in place, including communication protocols.
- Provide emergency alert systems to allow workers to summon help quickly.
- Ensure real-time visibility and coordination for first responders.
With sites constantly changing in size and layout during the build lifecycle, Thompson needed a scalable system that could:
- Be deployed and removed rapidly across projects.
- Provide real-time feedback to foremen, engineers, and safety officers.
- Be managed centrally, yet operate independently on each site.
The Solution
Thompson Security deployed the Cypernex Nurse Call system—built around the Cyperbox, a rugged, reconfigurable LoRa-based multi-sensor device. For medical emergencies, the Cyperbox acted as the central node for distributed emergency buttons installed across sites.
When a worker pressed an emergency button:
- A siren sounded on-site.
- The button flashed through status colors indicating response progress: Notified, Assigned, In Transit, Arriving, and On Site.
- Updates were relayed in real-time via a mobile app used by foremen, safety officers, and engineers.
To manage all deployments, contracts, invoicing, and service tickets, Thompson integrated Cypernex’s Professional Services Sales Platform, leveraging:
- Service Templates for standardized Nurse Call installations.
- Contract Automation, linking templates to new client deals.
- Real-Time Task Tracking with Harvey Ball visual indicators.
- Mobile App for field technicians to document and complete tasks.
- Dynamic asset tracking, allowing redeployment of buttons as projects scaled up or down.
Operational Impact
- Rapid Deployment at Scale
Each new contract auto-generated a tailored service package, creating:
- A contract with standard service items.
- Pre-assigned service tickets for delivery and installation.
- Configurable price lists, allowing for rental or purchase-based models.
“We could install a full alert system within 48 hours of client request. The Cypernex platform gave us the structure to make that predictable and repeatable.”
— Darren Walsh, Operations Director, Thompson Security
- Streamlined Maintenance & Reuse
As projects progressed, sites needed fewer alert buttons. The system allowed:
- Button removals in packs of ten, with automatic stock return and refurbishment.
- Digital service records for each device, helping track usage and lifetime.
This helped Thompson:
- Reduce on-site stock waste.
- Reuse over 95% of hardware across new projects, improving ROI.
- Transparent Billing and Service Tracking
With prefabricated service packages and tiered pricing:
- Sales teams could offer predictable quotes.
- Customers understood what they were paying for—reducing disputes.
- Billing was automatically triggered from service completion data.
“Before Cypernex, quoting and billing for these services was time-consuming and messy. Now it’s structured, scalable, and more profitable.”
— Meghan Torrens, Finance Manager, Thompson Security
Customer loyalty rewards points earned to acquire add on features and services.
- Elevated Client Value
The platform enabled Thompson to:
- Provide real-time updates on emergency response status to clients.
- Demonstrate compliance with Work Health & Safety (WHS) laws.
- Offer subscription-based emergency services, increasing recurring revenue.
Some clients even used loyalty point features—a unique Cypernex capability—to pre-pay for services or redeem rewards for fast installation.
Results
Metric | Outcome |
Sites Managed (2021) | 120+ |
Avg. Deployment Time | < 2 days |
Hardware Reuse Rate | 60% |
Recurring Service Revenue | +40% YoY |
Customer Satisfaction | 96% approval for real-time alert feedback |
Conclusion
The combination of Cypernex’s IoT-powered Nurse Call system and its Professional Services CRM platform transformed Thompson Security’s business. They evolved from a traditional surveillance provider into a critical on-site safety partner for hundreds of construction sites, meeting stringent safety laws while growing recurring revenue.
For Thompson Security, this wasn’t just a software implementation—it was a business transformation.
